Your Questions Answered
General Questions
-
We offer full bookkeeping, BAS and GST support, payroll processing, superannuation, Xero setup and training, catch up and clean up work, business consultancy, and money management support. Whether you need ongoing help or once off assistance, we organise your accounts so you can run your business with confidence.
-
Simply contact us. We will have a friendly conversation about your business, your goals and your current bookkeeping position. Once we understand your needs, we set up your onboarding, organise access and begin working through your accounts straight away.
-
Yes. We support tradies, builders, consultants, creatives, retailers, hospitality, beauty, wellness, sole traders, partnerships and small to medium Pty Ltd companies. Our systems work for every industry.
-
No. We work online with clients across Perth, regional Western Australia, interstate and the United Kingdom. Everything is handled securely and remotely.
-
You are not alone. Many clients come to us when they feel overwhelmed or unsure where to begin. We specialise in catch up and clean up work and can bring your accounts fully up to date.
-
Yes. We understand how easily things can fall behind. We work calmly and professionally to sort everything out, correct errors and give you a clean and accurate starting point.
-
Both. You can choose once off clean ups, quarterly BAS support, Xero training or ongoing bookkeeping that we handle for you each week or month.
Xero and Training
-
Yes. We provide one to one Xero training tailored to your experience level. You will learn how to use the features confidently and understand your numbers clearly.
-
Yes. We can create your entire setup including bank feeds, chart of accounts, payroll settings, invoicing tools and automated processes. We make sure everything works smoothly from the beginning.
-
That is completely fine. We teach you step by step and explain everything in simple, friendly language. You will be supported until you feel confident.
-
Yes. We show you how to read your dashboard, track your income, monitor your expenses and understand your cash flow. You will always know what your numbers mean.
-
You can upload them through Xero, Hubdoc or via secure digital methods. When you join us, we give you clear instructions on the easiest way to keep your documents organised.
BAS, GST AND ATO
-
Yes. As a registered BAS agent we lodge your BAS accurately and on time. We also review your records first to ensure everything is correct before it is submitted.
-
Yes. We calculate, review and report your GST for every BAS period. We make sure your coding, invoices and expenses are correct so you stay compliant with ATO requirements.
-
Yes. We manage PAYG withholding, superannuation calculations and all reporting requirements. We ensure everything is processed correctly and submitted on time.
-
Send it to us immediately. We explain what the letter means, what action is needed and we can speak to the ATO on your behalf if required. You will never have to deal with it alone.
-
Yes. As a registered BAS agent we can communicate directly with the ATO for matters relating to BAS, GST, PAYG and compliance.
PAYROLL
-
Yes. We manage payroll for businesses of all sizes. This includes pay runs, entitlements, leave, PAYG, superannuation and reporting.
-
Yes. We calculate superannuation, ensure accuracy and help you meet all deadlines for super guarantee payments.
-
Yes. We set up and manage STP reporting through Xero. Every pay run is lodged with the ATO so you remain fully compliant.
PAYMENTS AND PRICING
-
Every business is different, so prices vary depending on the volume of transactions, payroll needs, BAS periods and the level of support required. We provide a clear quote once we understand your business.
-
Yes. We offer flexible weekly, monthly and consultancy packages. These are tailored so you can choose the level of support that suits your business.
-
Both options are available depending on the type of work. Clean ups and catch ups may be billed differently from ongoing weekly or monthly services. We always explain everything clearly.
-
No. You will always know exactly what is included. We believe in transparency and clear communication.
SECURITY AND PRIVACY
-
You can upload documents through Xero, Hubdoc or via secure digital methods. During onboarding we show you exactly how to do this.
-
Yes. We use encrypted, secure systems that protect your data. Your information is stored safely and handled with complete confidentiality.
-
We use trusted cloud based software, limited access controls, secure storage and approved digital tools. Your financial information remains protected at all times.
-
Only authorised members of the MBME team. We take privacy seriously and your information is never shared with anyone without your permission.
Still Unsure About Something? We Are Here to Help
If you cannot find the answer you are looking for, please reach out. Every business is different and your questions matter. We are always happy to explain things clearly, guide you gently through the next steps and make sure you feel supported from the moment you contact us.
Nothing is too small and nothing is too complicated.
You will always be treated with care, respect and complete confidentiality.
Contact Jules
If you are ready to feel calm, clear and confident with your business finances, Jules is here to help. Whether you need full bookkeeping support, a clean and organised system, training in Xero or guidance with your business decisions, you will always receive friendly, patient and professional support.
You can contact Jules directly for enquiries, guidance or to book a consultation. Every message is replied to personally and every client is treated with care and respect.
Phone: 0451 511 011
Email: admin@mbme.com.au
Hours: Monday to Sunday, 8am to 9pm
Location: Online services available across all of Australia and the United Kingdom
If you prefer, you can also complete a short enquiry form and Jules will reach out to you as soon as possible.